About PPC


Set up as a commercial establishment in 2010, we, Patel’s Property Care (PPC), are a family-owned cleaning service provider operating primarily in Gold Coast and Darwin. In our decade-long journey so far, we have been consistently turning our knowledge of the industry into expertise and commercial success.

With an unwavering focus on our motive of “creating new service standards,” we strive to deliver consistent, high quality cleaning service to our customers, irrespective of the type of property. We understand the value and importance of Occupational Health and Safety (OHS), environment, security, and hygiene standards, and make sure we adhere to them in each and every project we take up.

At Patel’s Property Care, we strongly believe in enhancing the value of properties by ensuring exceptional service. So, when you choose us as your cleaning management partner, you can be certain of getting the best value for your money.

Our long-term goal is to become one of the best commercial cleaners in the whole of Australia. As a small but significant step towards this goal, we expanded our area of coverage in Gold Coast in 2019, further trying to encompass the entirety of the Queensland region.

Our Timeline

  • Late 2009 – Started learning about the cleaning industry and the cleaning services market in Gold Coast.

  • Mid-2010 – Bagged our first daily commercial cleaning sub-contract for a pub-cum-restaurant setup.

  • Mid-2012 – Moved to Mount Isa, Queensland, to commence a new sub-contract.
    • Project: Diamantina Power Station
    • Service: Commercial (on construction site) and residential cleaning

  • Early 2015 – Took the major step of choosing Darwin, Northern Territory, to establish ourselves as a cleaning contractor with long-term commitment to the industry and the region. Formally introduced Patel’s Property Care in Darwin.

  • Early 2019 – Started charting our future course of action, which includes establishing PPC’s presence in the Gold Coast market, thereby expanding our reach in Queensland.

our core values

We consider our own integrity and our customers’ trust in us the most valuable asset of all. Our emphasis on our core values: Quality, Safety, Integrity, and Reliability, is an extension of our commitment to our motive of “creating new service standards”. So, we prefer to let our work and our ethics do the talking. 

  • Quality – Delivering quality work within the time and cost decided upon is one of the fundamental and non-negotiable expectations we set for ourselves.

  • Integrity – We believe that customers’ trust converts into word-of-mouth referrals, which in turn converts into profits. Therefore, we don’t take shortcuts, but take immense pride in always doing things the right way.

  • Safety – Safety of our customers, employees, and other third-party stakeholders is paramount to us. We leave no stone unturned to ensure that our services are implemented without any untoward incidents.

  • Reliability – We strive to be great at what we do, so that you can put your cleaning-related concerns to rest and focus on your core work.

policies

At PPC, we have framed comprehensive, well-defined policies that dictate the standards to maintain in each cleaning project we take up. These policies, which are published in our Business Operational Manual, cover every single facet of cleaning service management, ranging from employee etiquette to environmental conservation. The Manual is made available to customers, potential customers, and employees upon request. 

These policies include :
  • Occupational Health and Safety Policy 
  • Privacy Policy
  • Disciplinary Policy
  • Alcohol & Drug Abuse Policy
  • Smoking Policy
  • Uniform Policy
  • Mobile Phone Policy
  • Equipment Usage Policy
  • Harassment Policy
  • Environmental Policy

Indemnity Policies

At PPC, we realise that the activities entailed in cleaning service management come with their own share of possible risks and losses. While we always go the extra mile to ensure incident-free execution of our services, we are also equally wary of situations that are beyond anyone’s control. Our indemnity policies define the course of action and compensation to expect in such rarest of rare cases. 

Our indemnity policies include :
  •   Public Liability Insurance
  •  Workers Compensation Insurance